Refund and Returns Policy
Introduction
Thank you for shopping at ialero. We want you to be completely satisfied with your purchase. This policy outlines the terms and conditions for returns and refunds on products purchased from our website.
Return Eligibility
Timeframe for Returns
You have 30 days from the date of delivery to request a return. Items must be unused, in their original packaging, and in the same condition as when you received them.
Non-Returnable Items
Certain items are not eligible for return, including perishable goods, personalized products, and items marked as final sale. Please check product descriptions for specific restrictions.
Return Process
Initiating a Return
To start a return, please contact our customer service team at [email protected] or +1 (410) 485-6019. You will need to provide your order number and reason for return.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error. We recommend using a trackable shipping service and purchasing shipping insurance.
Refunds
Processing Time
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, refunds will be processed within 10 business days to your original payment method.
Partial Refunds
Partial refunds may be issued in the following circumstances:
- Items with signs of use or damage not present at delivery
- Missing parts or accessories
- Items returned after the 30-day return window
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item, contact us at [email protected] with your order details and photos of the product condition.
Contact Information
For any questions about this policy or to initiate a return, please contact us:
- Email: [email protected]
- Phone: +1 (410) 485-6019
- Address: 8554 Northeast 19th Lane, Baltimore, Maryland 21292, United States
- Website: https://www.ialero.store
Policy Changes
We reserve the right to modify this refund and returns policy at any time. Changes will be effective immediately upon posting to our website. It is your responsibility to review this policy periodically for updates.